With a user’s prior permission, we can assume control of their computer and start working on the problem very quickly, normally while they are still on the phone. Please compare this to how long it takes someone to start working on your problems currently.

OutsourceIT works remotely because:

1. This allows us to resolve IT problems quickly
2. Work done in your office can occasionally be disruptive - work done remotely is not
3. Working remotely allows us to bring all our resources to bare on your problem
4. Users can watch problems being fixed, learn why it happened and how to avoid it next time

If an issue cannot be resolved remotely, an engineer is dispatched immediately.